Product Specialist Network Engineering needed at MTN
MTN’s job vacancy, Career and Recruitment
Job title : Product Specialist Network Engineering jobs in Not specified
Job Location : Not specified, Johannesburg
Deadline : September 08, 2022
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Mission/ Core purpose of the Job
- To provide a specialist technical service to CTIO Network Engineering/Operations/Enterprise department and Commercial/Marketing department, in terms of pre launch product evaluations focussing primarily on voice and data testing.
- Evaluation and Testing of products (e.g. smartphones; CPEs; Dongles); Management of product performance; Testing of new network features; Integration and Implementation of test equipment; Product performance measurement for handsets/CPEs; Interoperability testing of new technology products including wireless technologies such as GSM, UMTS, LTE, NR, Bluetooth, WiFi, etc.; Advanced product problem resolution; Technology awareness (current and future; 2G -> 5G, etc.); After-market product performance monitoring, Post-launch Software evaluation; and Facilitate flow of information between various departments.
Key Performance Areas
Strategy Development:
- Technology awareness (Current and future; GSM, UMTS, LTE, NR, WiFi etc).
- Understanding and investigation of current and future Wireless technologies to provide broader information base for the department and other business units within MTN.
- Conduct the required research and evaluation of new technology concepts and keep the Product team up to date on new opportunities.
- Assist with technical investigations into and development of best practice processes to improve End-to-End service experience. improvement.
- Support the radio strategy and ensure that it aligns with business objectives and the strategic plans of other departments.
Planning & Delivery:
- Pre-Launch Product testing, encompassing:
- Acceptance Testing all devices (such as handsets, data cards, CPE modules, dongles) in line with 3GPP specifications.
- Testing of new network features on current and future devices.
- Advanced product problem resolution particularly post-launch to be communicated to Post Launch support, technical services and ultimately to the MTN Business Units that’s effected.
- Product profile updates on Multi-Media Service Centre (MMSC). Requires Unix, Linux and HTML/XML knowledge.
- Keeping a working relationship with Network Group and the RF Laboratory.
- Communicating product strategies and priorities to all parties concerned (RF Lab, Marketing, Sales and Corporate BU’s)
- Support Product Managers with technical inputs as part of the new product process.
- Facilitate flow of information between various departments.
- Determine the impact of new products on the network or how network limitations might influence new or proposed products.
- Assistance with customer query’s regarding handset issues.
- Product fault reporting to Technical Product Manager, and to manufacturers if necessary.
- Keeping a working relationship with all the Suppliers.
- Customer problem resolution on voice/data handsets.
- Post-Launch Support, encompassing:
- Perform Quality assurance / control on all product that is receive from the warehouse.
- Resolve all products technical queries as last tier of customer support for Commercial sales/marketing teams.
- Post-launch manufacturer fault resolution liaison.
- Resolving epidemic failure of a product in the market on ad hoc basis.
- Unlocking of network locked handsets.
- Assist with Integration and implementation of new radio hardware, test equipment / tools, spares, network features and software jigs, etc.
- Provide specialist assistance on interoperability testing of new technologies in reference test laboratory facility.
- Assist with Ad Hoc special projects i.e. compile report on GSM/UMTS/LTE/NR handsets that are deployed on MTN network.
- Implementation and maintenance of product database:
- Assist in keeping the MTN device database up to date and error free.
- Generating weekly/monthly reports for Management.
- Weekly backups of the Device database.
- Provide assistance with the compilation & update of documentation within the Test laboratory environment to ensure business continuity.
- Contribute to the strategic execution of the Radio Technology team within Network Engineering department towards the achievement of predetermined objectives including requirements.
- Ensure specialised technology support.
Communication and co-ordination:
- Keeping a working relationship with Network Group, EBU, Marketing and the RF Laboratory.
- Communicating product strategies and priorities to all parties concerned (RF Lab, Marketing, Sales and Corporate BU’s).
- Interdepartmental liaison.
- Collaboration with and support of other network group departments.
- Support Product Managers with technical inputs as part of the new product process.
- Manage vendor/OEM relations, support and interaction with customers.
- Provide technical support and guidance to MTN staff and vendors conducting interoperability and user experience testing within the MTN Test Laboratory environment.
- Keeping a working relationship with all vendors/ OEMs.
- Provide Informal and Formal Mentorship and guidance to less experienced technical engineers within Test Laboratory environment.
Minimum Requirements
Education:
- Minimum: Matric and a 3-year degree/diploma in light-current/electronics/communication engineering / BTech degree advantageous.
- Experience
- :At least 3 years’ experience in cellular telecommunications domain, specifically UMTS and/or LTE environment with a proven track record.
- Device / Product / Software testing, evaluation and problem resolution background (preferred).
- Interoperability testing of new technology products.
- PC / Data product experience, specifically the integration of mobile products with fixed PC or Data based products.
- Experience in Computer Systems & Databases (preferred).
- Working in a medium to large organization.
- Worked across diverse cultures and geographies advantageous.
Training:
- Industry-specific training and Vendor-specific training particularly within the radio access environment (e.g. GSM/WCDMA/LTE/WiFi etc)
- Device / Product / Software testing and evaluation
- BAP testing and evaluation of SIM card profiles
- Interoperability testing of new technology products (bonus)
- Project Management Principles
- PC training (PowerPoint; Excel, Word; Access)
- Data Queries i.e. SQL
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply online