Product Support – Bellville needed at BHBW South Africa Proprietary Limited
Job title : Product Support – Bellville
Job Location : Western Cape, Bellville
Deadline : May 12, 2024
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Key Performance Areas
- Achieve monthly target for customer work.
- Ensure work In Progress (WIP) is below 45 days.
- Customer visits – target customers (min 20 visits per month)
- Achieve gross profit on customer work at 40%
- Manage Big Truck Technicians
- Ensure services are up to date on units under the portfolio.
- Generate service quotes when necessary.
- Ensure that Technicians are productive.
- Conduct machine audits and assessments
- Ensure contract profitability.
- Manage loss-making contracts.
- Ensure customer retention and obtain new customers.
- Conduct vehicle inspections for Technicians at least once a month
- Manage Non-Productive Labour (NPL)
- Quoting foreign machines and equipment
- Actioning failed load test on units 100% within the time given.
- Service must be completed 100%
- Maintain a safe working environment (according to safety policy and procedures)
- Effective self-management and performance ownership
- Adherence to any reasonable instruction
Qualification, Experience and Competencies
Minimum Qualification
- Grade 12
- Are you qualified in relevant trade? (e.g., Diesel Mechanic)
Minimum Experience
- 3 – 5 years in a similar role
- Selling experience within the material handling equipment industry
- Experience in leading and managing staff
Competencies
- Self-starter with high level of initiative taking.
- Results/action-oriented
- Flexible and adaptable
- Effective analysis of data
- Attention to detail.
- Customer service orientation
- Effective verbal and written communication skills
- Effective interpersonal relationships
- Computer literate
- Team player
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now