Product Support Graduate | takealot.com
Job Location : Western Cape, Cape Town
Deadline : January 29, 2026
About the Role
This role focuses on the technical optimization of product data and providing high-level support for platform features. Utilizing Salesforce for merchant support and AWS for technical data integration, the graduate ensures compliance with platform standards. Their work is vital for reducing operational risk by resolving technical product issues and leveraging user data to improve the overall merchant and customer experience on the storefront.
Requirements:
Qualifications & Experience:
- Degree in IT, Computer Science or related field.
The skills we need:
- Computer Literacy
- Strong Attention to Detail
- Strong ability to interpret complex data and extract meaningful insights
- Proficiency in Excel (VLOOKUP, pivot tables, data modelling)
- Knowledge of customer behaviour, retail operations, or digital platforms (advantage)
- Strong written and verbal communication skills
Attributes required:
- Collaborative
- Creative Energy
- Hands on
- Have an opinion and voice it
- Strong communication skills
- Strong analytical and problem-solving skills
- Tech-savvy with an interest in leveraging technology for innovative customer solutions.
Key responsibilities:
- Collaborate with cross-functional teams (e.g., Engineering, Marketing, Operations, Product, Customer Service) to conceptualize and implement features that enhance the TakealotMORE subscription offering.
- Assist in defining and documenting user requirements and product specifications for new initiatives.
- Conduct customer research and analyze customer feedback to identify pain points and opportunities for product improvement.
- Conduct market research to understand emerging trends and competitive landscapes in loyalty and subscription services.
- Monitor customer behavior and subscription metrics to identify areas for performance improvement.
- Present data-driven insights to the team to guide strategic decision-making.
- Support the rollout of A/B tests to validate feature releases or improvements.
- Help validate and test new features for takealotMORE across platforms (web, app, etc.).
- Prepare and deliver presentations on project progress, learnings, and future recommendations for stakeholders and leadership.
Career Growth & Education
A degree in Information Technology, Business Systems, or Computer Science is preferred for this technical graduate path. Growth leads toward Product Manager or Technical Support Lead roles, especially for those who master product development life cycles. Engaging in professional workshops on UX/UI design and digital product strategy through specialized bootcamps provides a pathway to senior roles in international software companies.
Salary & Financial Insight
Estimated monthly salaries for product support graduates range from R18,500 to R28,000, reflecting the technical nature of the role. Professionals should focus on building a robust investment portfolio that includes exchange-traded funds (ETFs) and tax-efficient savings accounts.
Interested and Qualified candidates should Click here to Apply Now
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