Minimum Requirements

• National Diploma / Diploma in a relevant technical field 
• SAATCA Registration  is an added advantage
• 3years relevant work experience in a relevant technical environment

Duties and Responsibilities

Functional Management

• Conduct sales application reviews of existing customers.
• Review the planning, scheduling and executing of audits in line with client and SABS requirements.
• Review audit reports of clients based on the scope of work required. 
• Conduct on-site peer reviews of auditors as required.
• Review AB submissions per Accreditation, ISO and SABS requirements.
• Provide technical support to guide the quotation process for new clients and permit extensions through Technical Reviews.
• Assist Sales BU with technical expertise for clients where required.
• Submit all relevant reports within scope of control and on time.
• Contribute to the development and execution of the Certification Systems Operational Plan (6- month view) to meet capacity and requirements (for new and existing customers).
• Provide subject matter expertise to the organization as a Technical Reviewer and CTC member.
• Contribute to the effective functioning of CTCs.

Risk and Compliance Management

• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
• Support and provide evidence to all internal and external audit and regulatory requirements.
• Maintain quality risk management standards in line with regulatory requirements.
• Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
• Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.
• Provide technical expertise on schemes to ensure adherence to all relevant laws, policies and Standard Operating Procedures throughout the organisation. 

Stakeholder Management  

• Contribute to maintaining effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
• Provide mentorship, coaching and/or skills transfer to staff regarding systems / product schemes.
• Represent and participate in the organisation’s committees and tasks teams when required.
• Convene, chair and attend meetings and present performance and business related information to relevant stakeholders when required.
• Ensure the provision of excellent customer service. 
• Resolve queries and problems within span of control and within agreed time frames.
• Follow up on unresolved queries and complaints where required.
• Liaise with relevant stakeholders regarding follow-up of information, as required for tender requests.
• Provide subject-matter advocacy and expertise to all relevant stakeholders.
• Manage internal and external relationships to ensure that certification audit best practices are implemented across the organisation.