Professional Service Agent (Fixed-Term Contract) needed at PPS

Save

Job title : Professional Service Agent (Fixed-Term Contract)

Job Location : Gauteng, Johannesburg

Deadline : February 10, 2025

Quick Recommended Links

Formal Qualifications:

  • Matric (Grade 12) essential.
  • A 3-year tertiary qualification (Degree/BTech/National Diploma) with relevant business orientation essential

Experience and Knowledge: 

  • 2 – 3 years’ experience in an administrative and business coordinating/ business sales support role in financial services essential.
  • 2 -3 years Intermediate knowledge of the Life Assurance or Financial Services industry essential.
  • 2 years call centre inbound experience is required, preferably in financial services.
  • Must be able to work shifts (11pm – 7am, 3am – 11pm, 12 am – 8am and 4am – 12am – times are subject to change)

Computer Literacy:

  • Effective use of MS Office applications (Outlook, Visio, Word, Excel, PowerPoint, Projects)

Main duties and responsibilities:

  • This incumbent will be responsible for providing professional service to PPS members and associated parties on the phone in a contact centre.
  • This will include working across all areas in Servicing and Administration with the ability to process in all facets of the department and resolve queries from start to end.
  • The incumbent will be required to be up-skilled and take ownership of their responsibilities within their probation period of 3 months.
  • They will be required to make decisions within their mandate and execute a higher quality of service combined with increased quantity as per the performance contract.
  • He/she must excel in a pressurised environment and be a quick thinker that applies logic in decision making.
  • Execute policies and procedures related to service delivery in Operations and between other areas.
  • Identify process and procedure improvements and make recommendations to streamline and simplify processes.
  • Escalate systems failures to the appropriate support team in order for the team to stay productive.
  • Agree duties with team members in order to achieve operational targets including prioritisation and work schedules 

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • Customer Service  jobs
Email Me Jobs Like These
Showing 1–0 of 0 jobs