Project Coordinator Job at Belgotex Floors

Key Accountabilities and Outputs:

• System: Efficiently execute tickets on the system while promptly handling incoming calls. 
• Service Providers: Coordinate with various departments to manage project requirements and deadlines, stock, ensure quality, handle complaints, and communicate effectively with both internal teams and external service providers. 
• Order Processing: Efficiently process and manage orders, reserve stock, handle cancellations, confirm availability, and update customers on order status. 
• Maintenance of order book: Perform daily checks on outstanding orders to maintain a clean order book and meet monthly targets. 
• Customer satisfaction: Achieving high satisfaction ratings through surveys and feedback. 

Requirements

• Matric with Math’s Pure or Math’s Literacy and English. 
• Bachelor’s Degree or Diploma in Logistics/Supply chain qualification and/or a relevant customer service qualification. 
• A minimum of 5 years’ previous experience in customer services or sales support. 
• Essential knowledge of MS packages. 
• Proficiency in D365 ERP is required. 
• Product knowledge, familiarity with D365, and an understanding of despatch, production, and raw materials are advantageous. 
• Flexibility with working hours is a must. 
• Must excel in a team environment, communicates effectively, collaborates seamlessly, and supports their teammates with a positive and adaptable attitude.