Duties & Responsibilities

General Objectives

• Establishes and maintains a good working relationship with the cleint and contractors.
• Management and control the contract.
• Manage and control all aspects regarding Safety, Health, Environment & Quality (SHEQ).
• Manage Tsebo Catering staff and ensure outputs are ahdered to.
• Manage all aspects of partner interactions with the client.
• Maximize and create new business opportunities.
• Manage the relationships with the building owners and contractors to ensure service.
• Manage the site budgets to meet financial objectives and provide monthly
• Monitor help desk statistics and audit to ensure adherence to Service Level
• Develop and implement best practices for client
• Identifies opportunities for major revenue enhancement, major cost reduction and production.
• Ensures continuous improvement and benchmarks.
• Manage and assist in financial month-end submissions.
• Assist the client in managing safe work practices that are in line with Occupational Health and Safety
• Management of sub-contractors and external service providers.
• Ensure that internal and external Service Level Agreements as defined in our Scope of Works.

Skills and Competencies

• Very good oral and written skills that facilitate effective and persuasive communications with people at all levels within Tsebo Catering Solutions.
• Ability to deliver high quality and proactive service to internal and external clients.
• Ability to develop good internal and external networks and to gain credibility with management, staff, and external.
• Ability to provide leadership, counselling, motivation, and constructive performance reviews of staff,
• Ability to handle conflict
• Ability to use own initiative and to operate independantly.
• Ability to work after hours.
• Ability to work under pressure.

Qualifications

• Grade 12
• Catering Qualification
• Facilities Management Qualification
• 2 -5 years experience in Facilities; Engineering environment; Property or Project Management or equivalent knowledge and Skills.