What you will be doing:

• Oversee the daily operations of roughly 80 apartments, ensuring the highest standards of hospitality and property management.
• Improve financial performance through strategic budgeting, cost management, and revenue enhancement.
• Serve as the primary liaison for property owners, staff, and guests, balancing stakeholder interests with operational efficiency.
• Establish robust systems for managing guest experiences from booking to post-departure.
• Lead and develop front desk, housekeeping, and maintenance teams, promoting accountability and teamwork.
• Guide pricing and marketing strategies by analysing competitor activities and market trends.
• Collaborate with marketing and sales to increase property visibility on platforms such as Airbnb, Booking.com and direct channels.
• Maintain superior guest satisfaction through proactive feedback and review management.
• Champion the use of technology and data-driven decisions to improve operations and enhance guest experiences.

What you need:

• 3+ years in a leadership role within hospitality or property management.
• Bachelor’s degree in Business Administration, Hospitality, or related field would be advantageous.
• Strong business acumen with strategic decision-making abilities.
• Outstanding interpersonal skills and service-oriented.
• Proficiency in technology and property management systems, with a willingness to adopt new tools.
• Strong work ethic with an ability to think proactively.
• Exceptional attention to detail, highly organised and a quick learner.