What you will be doing:

• Oversee essential tasks like check-ins, check-outs, guest communications, and coordination with cleaning and maintenance staff to ensure smooth property management.
• Act as a dedicated expert for each property, handling them as if they were your own and conducting regular inspections to maintain guest satisfaction.
• Take initiative in solving issues, refining processes, and finding ways to elevate service for guests and clients.
• Work towards enhancing guest experiences and setting the company apart from competitors with innovative service ideas.
• Enjoy a high degree of autonomy, where your ideas and enthusiasm can make a significant impact on the business.
• This position does not follow traditional office hours and will give you the flexibility to manage your own calendar.

What you need:

• Prior experience in hotels or short-term rental property management is essential.
• Embrace challenges with a flexible, “jack-of-all-trades” mindset, using creativity to solve unexpected issues.
• Highly observant, with a need to understand how things work and ensure they run smoothly.
• Comfortable with technology and open to suggesting new tech solutions to enhance efficiency.
• Excellent articulation in both written and verbal communication, with strong grammar and spelling.
• Anticipate and resolve issues proactively, making improvements to prevent repeat occurrences.
• Maintains a positive outlook in challenging situations, assertively pursuing goals and bringing energy to the team.
• Highly organised with a friendly, sociable demeanour; adaptable to fast-paced environments.
• Ready to roll up sleeves and get involved directly, demonstrating a robust work ethic.
• Own transport is required.