Minimum Requirements    

• Proof of Qualification as Technician (Trade Test/Red Seal)
• Min Grade 12
• Unendorsed Drivers Licence
• Proven experience as a Vehicle Technician (Volvo brand advantageous)
• Computer Literate
• Successful demonstration of competency
• Analytical skills and problem-solving ability
• Attention to detail and time management skills
• Solid knowledge of fault finding and diagnostic machines
• Excellent customer orientation

Duties and Responsibilities    

• Owning the customer experience from booking through service/repair to handover.
• Supporting the front of house team and covering in their absence.
• Keeping the customer satisfaction reporting at the forefront of all customer interactions.
• Interacting with customers to understand the concern, symptoms, actions, upsell and progress.
• Completing fault investigation through diagnostic processes.
• Completing service, maintenance, and repair activities in alignment to manufacturer’s standards.
• Completing work in a safe, environmentally friendly, and economical way.
• Building, developing, and sharing technical knowledge, including coaching.
• Complying with service/repair processes and standards as defined by the retailer/manufacturer.
• Identifying any outstanding safety recalls, modifications, or service actions. Supporting activities associated with quality processes and process improvement.
• Supporting other roles in the aftersales team as directed or required.