Purpose of the Role:

• As an IT Quality Analyst, you will play a pivotal role in maintaining the integrity of IT projects by ensuring adherence to quality processes and documentation. Working closely with a variety of stakeholders across the organization, you will ensure seamless transitions between project phases, while ensuring that all IT solutions meet the highest governance and quality standards.

Key Responsibilities:

• Develop & Enhance IT Quality Management (QM) System: Define and store quality standards and guidelines, including the Quality Handbook, Test Cases, and Testing Software.
• Maintain IT Business Process Model (IT PEP): Ensure that the IT PEP is up to date and effectively implemented.
• Project Planning & Control: Oversee the development planning, initiation, and control of IT project implementations.
• Identify and Optimize Processes: Identify process gaps and suggest improvements for increased efficiency and quality.
• Ensure Compliance with Governance Standards: Actively participate in IT solution provision to meet governance and quality standards, ensuring long-term sustainability and reliability.
• Project Reviews: Conduct regular project reviews (financial, timing, product quality) and ensure adherence to quality standards as per IT PEP.
• Collaboration: Work closely with Project Managers, Business Analysts, Technical Leads, and other stakeholders to verify and gather necessary documentation.
• Quality Gates & Audits: Establish and conduct quality gates for proposed IT systems/solutions, ensuring the highest standards of quality. Perform self-audits of IT processes and provide recommendations to improve quality.
• Educational Sessions: Facilitate sessions to promote IT Governance and Quality, ensuring these standards are ingrained within the organization’s culture.

Requirements:

• Proven experience in IT Quality Management and governance within a project lifecycle.
• Strong understanding of quality assurance principles, IT process management, and IT business models.
• Excellent problem-solving and process optimization skills.
• Strong communication skills with the ability to collaborate effectively across teams.
• Experience conducting audits and quality reviews of IT systems and processes.
• Knowledge of industry-standard quality management tools and methodologies.