Job title : Quality Assurance Agent – German
Job Location : Western Cape, Cape Town
Deadline : October 27, 2024
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Key Responsibilities:
- Monitor and evaluate customer service interactions to ensure quality standards are met.
- Provide detailed feedback to CSRs on their performance.
- Identify areas for improvement and recommend training or process adjustments.
- Collaborate with the training team to develop quality improvement initiatives.
- Ensure compliance with regulatory requirements and company policies.
Requirements:
- Fluent in German and English.
- Experience in quality assurance or a similar role in a customer service environment.
- Strong analytical and communication skills.
- Attention to detail and ability to provide constructive feedback.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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