Job Specifications

• Guide, support and provide advice to Short-term Insurance employees in their areas of development
• Conduct quality checks and consider controls currently in place to mitigate the identified risks and determine their effectiveness in mitigating risks, making recommendations for improvement where required
• Conduct call evaluations and provide comprehensive feedback to the employees and line management
• Conduct system testing
• Compliance adherence
• Assist line management with solution to improve service delivery
• Coach short term insurance employees
• Assist management in the identification of potential process inefficiencies.
• Provide assurance of compliance to statutory requirements, policies, and procedures when required
• Prepare and present audit findings and recommendations for improvement.

Required Qualifications

• National Senior Certificate/ Grade 12
• 30 FAIS credits or full FSCA aligned qualification on NQF level 4 is an advantage
• Regulatory Exam is an advantage
• CPD points as legislatively required

Required Experience:

• 2 years experience in Sales and Customer Service
• 2 years Quality Assurance experience in Short Term Insurance
• 2 years Contact Centre experience
• Experience or knowledge of other insurance systems such as Cardinal 360 is advantageous
• 2 years’ Coaching experience