Quality Assurance Coordinator – Houghton needed at SBV Services Ltd.
Job title : Quality Assurance Coordinator – Houghton
Job Location : Gauteng, Johannesburg
Deadline : May 29, 2024
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Description
Consolidate and assist with Quality Assurance administration and reports.
- Consolidate the statistics and reports received from the cash centres and submit to relevant stakeholders.Assist in facilitating Quality Assurance training and document reviews for Cash Processing and Logistics
- Contribute and assist with the development of the Quality Management System according to the ISO 9001 standard.
- Inspect and report on compliance to published SOP at the cash centres as required.
- Assist in the review and validation of mapped workflow processes and SOPs.
- Consolidate the quality inspection reports from cash centres and provide to the Quality Assurance Managers weekly and monthly.
- Engage Senior Management, consolidate inputs from relevant stakeholders into the Board Report. Edit and cleanup of the Board Report before final submission to Head Operations.
- Update and consolidate the Quality Division KPI information and submit it to the Quality Divisional Manager monthly.
- Report, compile and distribute minutes of Quality Assurance MANCOs, SARB Penalty Meetings and other Quality Assurance Meetings.
- Load Fraxion requests for the Quality Division (e.g. data request, phone upgrades, Credit Card).
- Consolidate SARB BI dashboard, identify data anomalies, compile report and distribute on request.
- Provide support to the Quality Assurance Managers and the Process Change Specialist with regards to ISO awareness and the BMS navigation initiatives.
- Assist the Process Change Specialist with quality checks on documents (SOPs, GI’s, mapped processes, policies and templates) before publishing.
- Maintain and update the storage of Quality documents according to ISO 9001 standards.
Provide support to Project Management
- Consolidate SARB Phase 2 material packaging errors, monitor trends weekly and distribute the consolidated information to the QAM for Industry discussions.
- Consolidate and report on Daily Stats relating to Fit/Unfit yields and Transactional data from cash centres participating in the Currency Integrity Industry Testing.
- Update and share the project dashboards to the relevant stakeholders.
Assist with Quality Assurance process and systems management
- Perform ad-hoc quality assurance inspections, as directed by the Quality Assurance Manager relating to processes, final products and identify deviations from quality standards.
- Identify quality checks that are not compliant against the set standards and follow up with the relevant departments until findings are closed.
- Guide the Quality & Loss Officers and relevant stakeholders to conduct and report quality assessments accurately.
- Capture Logistics, Cash Processing and POPI Clean desk inspection checklists from Cash Centres, consolidate and submit the information to the Quality Assurance Managers
- Assist Centres with Root Cause Analysis of incidents, findings and non-conformance when required.
- Log non-conformance and findings on the relevant template and follow up on pending or overdue investigations with the applicable Centres.
- Track receipt of audit inspections, other checklists and reports from Cash Centres and escalate as required to the Quality Assurance Managers.
- Monitor and capture settings received from Centres. Report on Note Sorting Machine threshold settings and escalate to relevant stakeholders.
Assist with the monitoring of Compliance to Regulatory body Requirements
- Collate and provide reporting on SARB regulatory and SARB Inspection
- Assist where required with SARB Inspections.
Live the organisation culture within one’s centre
- Live the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission
Provide leadership to employees within the organisation, creating a winning culture and high morale Lead as an Ambassador and executor of Change
- Act as a change Champion in periods of change to ensure continuity to operations
Requirements
- 2 Years’ experience in Quality Control or Quality Assurance
Minimum Requirements: Education
- Grade 12
- Diploma in Quality Management or similar: Advantageous
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now