Job Description    

• To develop, implement and maintain Quality and Food Safety policies and systems according to best practise and legislative requirements
• To ensure customer quality and food safety requirements are adhered to
• Manage internal audit and compliance to internal RCL policies and practises from a QA, FS & Technical Innovation
• Ensure key customer engagement and relationships are managed effectively

Minimum Requirements    

• Degree in Food Science or Technology
• 10-year experience in managing Quality and Food Safety Systems (FSSC 22000, IBL, BRC etc).
• Systems Auditing experience.
• Customer management experience
• Baking and or flour related knowledge
• High risk & perishable/short shelf-life product experience
• MS Office

Leadership Standards

• Provide inspirational leadership
• Create a culture of execution
• Display business insight and innovate
• Develop customer service obsession
• Develop commitment through engagement

Knowledge

• Business principles
• Quality Systems
• Food Safety Systems
• WW IBL system and other related systems
• Legal requirements (labelling, APS and related regulations, DOH regulations)

Skills

• Planning and organisation
• Leadership standards
• Integrity
• Computer literacy (MS Office and SAP)
• Verbal and written communication
• Report writing
• Interpersonal
• Logical thinking
• Innovative thinking
• Problem solving
• Decision-making
• Analytical and evaluative thinking

Attributes

• Initiative and assertive
• Tolerant of stress and pressure
• Attention to detail
• Deadline driven
• Able to prioritise
• Able to leverage technology
• Organisational awareness
• Commitment to building strong business relationships with customers
• Effective communication with senior leaders internally and with customers
• Ability to interface and demonstrate leadership both internally and externally
• High-energy self-starter as well as collaborative team player
• Effective cross functional communication within company and the customer

Duties & Responsibilities    

Food Safety Systems

• Maintain and enhance current Food Safety systems to ensure compliance to internal specifications and legal requirements
• Constantly investigate developments in Food Safety trends locally and abroad and pro-actively implement or adapt processes or systems to ensure world class standards
• Maintain FSSC 22000 certification is and successfully audited annually
• Ensure the WW IBL system is maintained, and sites achieve Green Status
• Drive excellence in Food Safety across all sites: Complaint management, NCR management and trending
• Develop CAPEX budgets related to Food Safety
• Develop and manage the operating budget for the FS function

Technical Innovation

• Lead technical innovation in the facilities to drive improved quality and process efficiencies
• Collaborate with RCL teams and WW to identify technical challenges in factory and drive solutions to resolve
• Lead research into fit for purpose equipment and ingredients that can enhance product quality and resolve challenges
• Investigate and drive new in factory development by researching international trends
• Build relationships with external suppliers to assist in improving in factory process
• Assist with commissioning of new equipment and ensuring that optimal use and quality is achieved
• Constantly investigate developments in Food Safety trends locally and abroad and pro-actively implement or adapt processes or systems to ensure world class standards

Leadership

• Lead the Quality and Food Safety teams to meet the strategic goals of RCL Foods
• Work together with the Speciality Executive Team to develop strategic goals and targets for Quality and Food Safety & technical innovation
• Ensure Quality and Food Safety teams are motivated and engaged to drive the culture and compliance expected of the function
• Ensure the Quality and Food Safety teams are resourced and trained to meet the strategic goals of the division
• Be confident in presenting and reporting on the Quality and Food Safety function to the Executive and to the RCL SHERQ group function Executive
• Ensure there is a strong succession plan in place to ensure sustainability and business continuity
• Develop and implement the best QA/FS structure
• Lead customer discussions in regard to quality and food safety related issues including Woolworths

Customer and Stakeholder Engagement

• Essential to develop and maintain customer relationships at the appropriate level of seniority
• Woolworths customer engagement is critical to ensure clear communication and reporting lines
• Key cross functional relationships to be developed and maintained within RCL Foods
• Develop and maintain relationships with key suppliers together with RCL Group Sourcing
• Represent RCL Foods on various industry forums and with government bodies when required

Cost Management

• Ensure the QA/FS function is managed effectively from an operating cost perspective. This includes laboratory costs, manpower costs, product and raw material testing costs, root cause analysis costs and complaint analysis costs
• Effective CAPEX budgeting
• Ensure the laboratory is managed and equipment is maintained

KPI’s

• FSSC 22000 certified across all plants with minimal findings
• IBL Green audit scores at all Specialty sites
• Laboratory proficiency scores maintained
• Costs within BP
• QC and FS teams resourced correctly and trained
• Reporting accurate and relevant
• Customer complaints trending in-line with business expectations