Purpose Statement

To optimise Client Engagement and Experience initiatives and the financial performance of the Bank in line with the ROE and profitability targets through:

• Calculating and quantifying the value relating to client engagement and experience.
• Supporting Executive and Senior management in data driven decision making.
• To support the quantitative analytics discipline within Marketing & Communications.
• To coordinate with the Credit, Operations, Financial, Data, Profitability, Propensity, Marketing and other relevant departments to ensure a holistic approach to enhancing long term business & client lifetime value.

Experience

Minimum

• At least 5 years’ experience in a Financial Services Environment, in an Analyst capacity.

Ideal

• 5+ years’ experience in a Financial Services Environment, in an Analyst capacity
• Experience with SAS, SQL & Excel at an expert level.

Qualifications (Minimum)

• A relevant post-graduate qualification in Statistics or Mathematics

Qualifications (Ideal or Preferred)

• Masters Degree in Finance or Commerce

Knowledge

Minimum

• Predictive analytics and machine learning in the context of articulating business requirements
• Statistical software (ex. SAS, R, Python, SQL)
• Database querying software (ex. SQL)
• Cloud computing (ex. AWS, Azure, Hadoop, Spark)
• Business acumen with regards to predictive modelling, financial modelling and IT systems / coding design
• Project management principles
• Advanced MS Excel

Ideal

• Capitec Bank’s credit policy and systems
• Capitec Bank’s data warehousing structures
• Banking & Financial experience
• Retail credit market
• Retail profit models including pricing and provisioning
• Client engagement solutions
• Client experience solutions
• Credit affordability assessment regulations
• Understanding technical issues and the impact these may have on the design and delivery of business solutions.
• Power BI

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Analytical Skills
• Numerical Reasoning skills
• Facilitation Skills
• Presentation Skills
• Reporting Skills
• Programming skill (SAS, SQL, R, Python)

Competencies

• Deciding and Initiating Action
• Adhering to Principles and Values
• Relating and Networking
• Presenting and Communicating Information
• Writing and Reporting
• Analysing
• Creating and Innovating
• Formulating Strategies and Concepts
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Achieving Personal Work Goals and Objectives
• Entrepreneurial and Commercial Thinking

Conditions of Employment

• Clear criminal and credit record
• A valid driver’s license and own vehicle is required