Description

• Ensure safety regulations is adhered at all times regarding Dangerous Goods;
• Ensure general safety and security around the aircraft;
• Liaise between crew and ground handler to obtain boarding clearance for passengers;
• Monitor the loading and offloading of baggage and cargo;
• Advise ground handling partner of any load changes;
• Ensure effective turnarounds/reducing delays by ensuring that all handling agents and service providers are in place tor arrivals;
• Conduct ramp safety audits when required;
• Ensure ramp vehicles are clean and fueled;
• Pick up and drop off crew as and when required;
• Monitor flight operations to ensure on-time-performance is met;
• Allocate delays as and when required;
• Assist with crew requests, such as coordinating clean-up services, providing water, and managing restroom facilities;
• Ensure all service providers are present as required per flight I.e. ACSA, fuel handler, etc.;
• Conduct Ad hoc inspections in the baggage department;
• Must perform any duty allocated/delegated by the senior on duty;
• Arrange support for heavy or oversized equipment/cargo, such as motorized wheelchairs;
• Ensure sufficient staff as per SLA;
• Conduct FOD (Foreign object debris) checks. Report any irregular activities related to Flight Operations;
• Coordinate any disrupt operations;
• Monitor Ramp and Passenger service KPl’s (boarding gate closure time, equipment positioning etc.);
• Complete ramp agent form for every flight;
• Compile reports for irregular/incidents if required;
• Liaise across different departments and stations; – Coordinate with the relevant stakeholders to ensure on time departure.

Requirements

• Grade 12 or equivalent;
• Minimum of 2 years’ experience in an Airline/Aviation environment (Passenger Services and/or Ramp Services and/or Baggage Handling);
• Code 08 Drivers License (Essential);
• No criminal record;
• Airside knowledge, have knowledge of airport operations;
• Planning, organizational and time management skills;
• Excellent interpersonal skills;
• Strong communication skills (verbal and written);
• Problem solving capability;
• Decision making skills;
• Ability to multi-task and delegate;
• Computer literate;
• Customer orientated.