Principal Accountabilities

• Demonstrates an understanding of the GOCC’s strategy and plan relevant to own work outputs
• Implements department strategy within own area of responsibility
• Provides recommendations to support the implementation of the departmental strategy and action plans
• Contributes to the budget management and containment of costs
• Applies cost saving initiatives continuously
• Adheres to Governance and Risk Management policies, processes and systems
• Ensure co-ordination of all activities on the airside and play an active part in making the customers experience seamless
• Proactively safeguard the airline aircraft and equipment
• Facilitate relevant communication between stakeholders regarding the Airline service level standards to safe guard all customer interests
• Report any defective or unserviceable equipment immediately
• Proactively safeguard SAA aircraft and equipment
• Ensure operational efficiency by enforcing all internal and external vendors to comply with all service levels standards safety and operational procedures
• Actively track progress against action plans and flag any risks that may impact operations
• Assess the impact of irregular operations and advise possible solutions to minimise impact on SAA schedule
• Facilitate boarding and assist with double seating and seat changes on-board the flight
• Ensure the boarding staff perform excess hand luggage duties at the aircraft
• Co-ordinate baggage reconciliation, loading and off-loading and record any irregularities
• Monitor all aspects of the flight handling process and determine service failure and delays information
• Enforce compliance to loading and offloading instructions
• Reconcile final passenger figures with loaded meals and cross reference
• Obtain boarding clearance from the Senior Cabin Crew
• Record incidents and accidents above and below the wing
• Report any defective or unserviceable equipment immediately
• Check service provider readiness in line the precision time schedule
• Ensure the offloading process begins immediately and the steps or chute are positioned in the correct position and at the correct door
• Minimise the impact of irregular operations and procedures on the daily schedule
• To be the voice and eyes of the company on the ramp by rendering a professional and timeous service
• Communicate via OCC in case the is a sick or injured passenger for medical staff to be called
• Make sure that the aircraft cabin is properly cleaned and it is dressed according to SLA
• Organise PAU/WCHR for passengers in case of late request
• Ensure serviceable Ground Power or Chute Power is serviceable
• Collect Ground Power Unit or Chute Power
• Read voltage supplied by Ground Power Unit or Chute Power if compatible to the aircraft
• Disconnect Ground Power Unit or Chute Power
• Secure Ground Power unit or Chute Power cable Answer customer queries on-board regarding reservations, seats and tarmac transfers
• Perform pre-departure checks (PDC) including critical safety
• Coordinate safe engine start and aircraft push back
• Report any observed damage to the crew, technical and OCC
• Inspect the area should an air starter unit be required during engine start up pre and post departure
• Inspect nose gear for signs of damage, unremoved ground lock pins and FOD; inspect main under carriage landing gear for unremoved chocks, signs of damage, unremoved down lock pins and FOD
• Ensure the aircraft nose gear is correctly disabled (correct by-pass pin, steering switch or torque link disengaged and hydraulic depressurised by crew), any down lock pins found must be removed and reported immediately
• Ensure tow-bar is securely connected to the nose gear and securely connected to the tractor, ensure that the tow-bar wheels are raised to clear the ground during pushback
• Ensure that the passenger/ service doors are free from damage and closed fully closed with handles correctly stowed away; ensure that all cargo hold doors including any vents are fully closed and check for any damage if damaged, report to the crew and technical before push
• Check all service panel latches to be fully fastened and fasten if not
• Check and inspect for FOD around the engine
• Ensure that the APU panels are closed
• If the aircraft is fitted with brake setting indicators, confirm that the appropriate light is illuminated or extinguished as applicable to aircraft type
• Monitor shear pin, if it fails during aircraft movement, stop pushback and have the tractor driver apply park brake
• Inform crew of any fuel leaks spotted on the engine cowl. If it happens on engine start ask crew to abort engine start

Qualifications & Experience

• Grade 12 essential (a pass in Mathematics will be an advantage)
• A 3-year Diploma or a relevant tertiary qualification at NQF level 6 will be and/or 4 years’ experience in an airline operational environment
• Ground to flight deck communication (headset)
• Aircraft Weight and Balance, current on Dangerous Goods group C and Radio Telephony, AVOP and Passenger Handling
• Must have a valid drivers’ licence (minimum code 8)