Reactivations agent needed at Ignition Group

Save 3 weeks ago

Job title : Reactivations agent

Job Location : Gauteng,

Deadline : November 11, 2024

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Job Description

  • The campaign is a market disrupting tech device insurance product brand. It provides insurance for a range of devices from handsets to TVs, home content and everything in between.

Reactivations agent:

  • Will focus on new business sales, retargeting and cross sell for our tech product range.
  • May be required to assist internal customer servicing areas in the retention and alteration of active client policies.
  • Explain selected products and associated benefits and prices, while answering any questions from customers.
  • Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence and ensure that adequate levels of knowledge on these areas held.
  • We are offering vibrant and goal driven individuals the opportunity to master their sales and customer services skills to further their professional development.

Responsibilities:

  • Understand selected products and services available to identified client segments
  • Meeting all KPI’s targets
  • Foster open communication through active listening
  • Ensure accuracy in all capturing activities
  • Address questions from clients
  • Explain selected policy or product features
  • Effectively manage available the leads to maximize success rates
  • Ensure that all communication to customers is within agreed standards
  • Always maintain strict confidentiality and adhere to legislation and service guidelines
  • Sales and customer services objection handling
  • Must be experienced in client servicing and closing sales

Job Requirements

Requirements:

  • Matric / Grade 12 (Essential)
  • Outbound call centre sales experience (minimum 6 months)
  • Insurance product knowledge (advantageous)
  • Insurance sales and/or servicing experience (advantageous)
  • Criminal and credit clear (Essential)
  • Computer literacy (Essential)
  • Proficient in MS Word, Email and good typing speed (Essential)
  • Neutral accent with excellent verbal and written English communication skills (Essential)

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • Sales / Retail / Business Development  jobs

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