Readvertisement Service Supervisor Field Service Global Grade 10 needed at Barloworld Equipment

 Key Output

•  Achievement of cost centre financial targets and Key Performance Indicators
•  Resolve internal customer queries
•  Effective control of cost centre expenses and WIP
•  Ensure effective communication between team and management
•  Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
•  Apply warranty policies and procedures, this includes warranty decisions and service warranty investigations
•  Ensure outputs of service audits are achieved
•  Apply Barloworld Equipment leadership philosophy
•  Achievement of a team environment that enables maximum productivity and profitability (Performance management of team)
•  Competency development of team – one hour training
•  On the job supervision – safety of team
•  Reporting of team Key Performance Indicators and prospects
•  Take ownership and manage all 2.6.1 appointment responsibilities.
•  Management of Field Service Vehicle’s in area of responsibilities.
•  Ensure CC/SOR compliance.
•  Sound knowledge of welding.

Qualification, Experience and Competencies

•  Grade 12
•  Minimum of 6 years experience as Mechanic General, Trade Test qualified in relevant trade (e.g. Diesel Mechanic/Earthmoving Equipment Mechanic) post apprenticeship or learnership experience
•  Minimum of 4 years Field service mechanic experience with substantial troubleshooting exposure
•  Experienced trouble shooting and problem-solving skills on Earthmoving Equipment Machines
•  Well embedded machine specific technical knowledge and skills
•  Sound interpersonal and communication skills
•  Good technical report writing skills
•  Basic business and financial understanding
•  Computer literate and good business writing knowledge
•  Good and experiences on Caterpillar machine and product knowledge