Key Responsibilities:

• Client Relationship Management:
• Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing information about services.
• Generate leads through outbound targeting. 
• Build and maintain strong, long-lasting client relationships through regular communication and personalized service.
• Service Coordination:
• Work closely with Agents on campaigns and lead generation activities. 
• Collaborate with various departments within the Shared Service Centre tensure seamless delivery of services tclients.
• Coordinate and follow up on client requests, ensuring timely and accurate responses.
• Problem Resolution:
• Handle and resolve client issues in a professional and efficient manner.
• Escalate complex issues tappropriate departments and follow up tensure resolution.
• Reporting and Documentation:
• Maintain accurate records of client interactions and transactions through the CRM System.
• Prepare regular reports on client service activities and performance metrics.
• Continuous Improvement:
• Identify opportunities timprove processes and client experiences.
• Participate in ongoing training and development tstay current with industry trends and best practices.

Qualifications:

• Minimum of 3 years of experience in a similar role, with at least one ttwyears experience in real estate/property industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability tmultitask and manage time effectively in a fast-paced environment.
• Strong attention tdetail and organizational skills.
• Familiarity with real estate industry practices and terminology is a plus.