Job Overview:

• The purpose of this role is to ensure that work schedules are adhered to and that performance KPI’s and NET FTE requirements are met by real time and intraday management of resources.

Job Responsibilities:

• Drive increased and sustained levels of productivity in the team. 
• Through reporting, engaging with leaders, and direct engagement with the team, drive appropriate levels of efficiency.
• Intraday scheduling of offline activity for the coaching and training of advisors.
• Ensure all reporting and insight is detailed, accurate and meets business requirements.

Job Requirements:

• National Senior Certificate – Grade 12 or equivalent qualification
• Experience within the BPO Industry
• Relevant Tertiary qualification preferred

Required Skills:

• Advanced report writing skills (proficiency in MS Excel)
• High levels of analytical capability
• Highly Organized
• Team Player
• Self-Managed
• Ability to delivers great insights