Realtime Analyst needed at WNS Global Services SA
Job title : Realtime Analyst
Job Location : Western Cape, Cape Town
Deadline : May 08, 2025
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Job Description
- Primary role would include Real time monitoring for a Line Adherence business model along with Daily/Intraday Reporting
- This person will require strong analytical skills, attention to detail, positive professional attitude, and the ability to work in a team environment.
- WFM Tools Competency i.e., IEX, Aspect, Blue-Pumpkin.
- Exposure to at least one of the Voice ACD tools like Avaya CMS, Nortel, Genesys etc.
- Raising alarms about non-adherence to schedules• Raising prior alarms in case of any risks to meet line adherence goals
- Ensure tight management of FTE requirements and delivery
- Excellent communication skill in oral and written.
- Ability to manage allocated tasks and perform them with little supervision
- Would be responsible for analyzing data to ensure accuracy
Qualifications
- Matric with
- WFM Experience at least one year working as an RTA
- MS Excel Skills
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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