Job Expired
Realtime Analyst needed at WNS Global Services SA
Job title : Realtime Analyst
Job Location : Western Cape, Cape Town
Deadline : May 08, 2025
Quick Recommended Links
Job Description
- Primary role would include Real time monitoring for a Line Adherence business model along with Daily/Intraday Reporting
- This person will require strong analytical skills, attention to detail, positive professional attitude, and the ability to work in a team environment.
- WFM Tools Competency i.e., IEX, Aspect, Blue-Pumpkin.
- Exposure to at least one of the Voice ACD tools like Avaya CMS, Nortel, Genesys etc.
- Raising alarms about non-adherence to schedules• Raising prior alarms in case of any risks to meet line adherence goals
- Ensure tight management of FTE requirements and delivery
- Excellent communication skill in oral and written.
- Ability to manage allocated tasks and perform them with little supervision
- Would be responsible for analyzing data to ensure accuracy
Qualifications
- Matric with
- WFM Experience at least one year working as an RTA
- MS Excel Skills
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- Research / Data Analysis jobs
- This job has expired!
Disclaimer: MRjobs.co.za is not an employer and does not directly offer jobs. We share available opportunities from verified sources to help job seekers. Please do your due diligence before applying. We are not responsible for any transactions, interviews, or outcomes from third-party employers.