KEY OUTPUTS

• Maintains client service principles to ensure client expectations are met.
• Management of hospital telephone switchboard.
• Liaison with client queries in an effective manner.
• Opening the hospital at 5h30-5h45 each morning and receiving clients, patients, and visitors.
• Contacting patients to offer information regarding e.g., time of admission and documentation needed.
• Responsible for capturing pre-admissions.
• Ensures correct admission and discharge of patients.
• Management of payments made at Reception.
• Assisting patients in obtaining medical authorisation or quotations, if required.
• Billing and finalizing patient files.
• Communicate with unit manager of theatre, Registered Nurse in Ward, and relevant doctors’ rooms regarding cancellations or add on patients.
• Filing of patient files when needed and arrange uplifting of files to Head Office.
• Maintenance and care of the photocopy and label printers and computers installed in Reception.
• Monthly banking.
• Other additional administrative tasks as requested by manager.

REQUIREMENTS

• A Grade 12 and relevant qualification
• 1-3 years relevant experience in healthcare environment
• Basic knowledge of Microsoft Office suite including Excel and Word.
• Willingness to work shifts in accordance with the requirements of the facility.
• Customer-centred mind-set that acknowledges the value of the customer
• Solid knowledge and application of patient administration systems, policies, and procedures
• The ability to work under pressure
• Good interpersonal skills, the ability to deal with people and be in the frontline
• Ability to plan and organise to ensure that work is completed in an efficient manner
• The ability to identify and demonstrate company values