Job related requirements

• Perm; full-time.
• Basic: MS Word, Excel, PowerPoint & Outlook.
• Minimum of 2 years’ experience in a receptionist role
• Minimum of 2 years’ experience in an administrative role.
• Very good admin capabilities.
• Very good command of the English language both written and verbal.
• Self motivated.
• Effective administration.
• Good communication skills.
• Must be able to work in a team dynamic.
• Must be able to take instructions and follow through with it.
• Able to work under pressure.
• Must be organized.
• Well-groomed and presentable.
• Punctual.
• Candidate must have their own reliable transport to work

Electives

• Grade 12/ Matric certificate.
• Administration skills
• Telephone Etiquette
• Knowledge of the courier industry
• Communication Skills

Main Purpose of the role

• The main purpose of this role is to operate the telephone system, to answer all incoming calls, screen where necessary and direct callers to appropriate personnel  
• It is alsoto serve visitors by greeting, welcoming, and directing them appropriately; notify company personnel of visitor arrival while making sure that the correct security measures are followed. 
• You would also be responsible for ordering and controlling stationery orders, internally and externally.

Duties and responsibilities

• Ability to communicate clearly and professionally with internal and external clients.
• Handling main switchboard:
• Answer all incoming calls.
• Reporting of any issues picked up on IVR or phone lines.
• Screening of management calls/escalations and transfer to the appropriate area/person.
• Handle incoming inquiries and customer complaints professionally.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Booking of boardrooms and updating calendars.
• Handle Branch stationery, order and distribute.
• Receive, sort and distribute internal mail.
• Request and process branch stationery orders
• Request Quotation from Vendors
• Follow-up on outstanding orders
• Performs other clerical duties such as filing, photocopying, and scanning.
• Making sure that they adhere to all audit requirements in their area,
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.