Job title : Receptionist
Job Location : Western Cape, Germiston
Deadline : July 26, 2024
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Key Responsibilities
- Answering all incoming calls within three rings.
- Reporting of telephone system faults to the relevant supplier.
- Printing of daily reports from the telephone management system.
- Sorting of Company mail to the correct persondepartment.
- Compiling the company mailbag.
- Welcoming and announcing visitors to the correct person.
- Distribution of messages to the correct person within the performance standard time.
- Filing of reception documents.
- Liaising with callers in a professional, courteous, and respectful manner.
- Updating the extension lists and distribution to all staff.
- Allocating and programming of persons to extension numbers.
- GRJ Email collections.
- GRJ email pre-alerts.
- Global cases.
- Problem deliveries.
- GRJ Undels.
- Cash quotes.
- Creating cash waybills.
- Checking up on GRJ collections every morning (if they were completed).
- Stationery to GRJ clients.
- Booking of cash collections.
- Escalate service failures to CRM.
- Courtesy calls to customers – Late Freight and /or customer update.
- Assisting commercial staff with client follow ups/ client queries.
- Assisting OPS manager with maintaining Health & Safety files/ processes.
Minimum Requirements
- 2-3 years working experience as receptionist.
- Minimum requirement is a Matric (Grade 12)
- Strong communication skills – Excellent command of the English language
- Customer Centric Personality
- Computer Proficiency
Skills
- Communication – verbal & written.
- Customer focus
- Problem solving
- Telephone handling skills
- Multi-tasking
- Teamwork
Competencies
- Communication (Verbal & Written)
- Planning & Organising
- Teamwork
- Adaptability
- Customer focus
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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