Duties and Responsibilities

• Answer the telephone in a professional manner
• Respond to all stakeholders’ inquiries in a polite and timely manner
• Screen calls and direct calls to the correct department or persons
• Take accurate messages and forward them timeously
• Welcome visitors and redirect them to the appropriate person
• Ensuring quiet and neat administration of the following:
• Sorting and distribution of mail
• Reception area responsibilities including completing visitor registry
• Courier documents and parcels as and when requested
• Screening and routing of incoming and outgoing mail – hand delivered (courier)
• Assist with other functions as per manager’s instruction
• Communicate challenges and changes which affects the business to management

Knowledge / Experience / Skills / Abilities

• Above average verbal communication and listening skills
• Ability to withstand pressure and provide above average services
• Must at all times be diplomatic, patient and assertive
• Ability to work independently and use initiative along with problem solving abilities
• Ability to build strong effective relationships with all stakeholders, i.e. Parties of the Council, Clients and management team
• Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved
• Conduct professional telephone etiquette.
• Must be a good team player and achieve objectives as set out by the Departmental Manager
• Must be meticulous in carrying out tasks/instructions etc
• Knowledge of the Motor Industry Bargaining Council and its functions, and Labour Relations would be an advantage.

Requirements

Qualifications

• Matric (Grade 12) or equivalent qualifications
• Customer orientated behavior essential (callers, service providers, agents)
• At least 1 year switchboard operation
• Presentable and professional attitude
• Fluent in English
• Bilingual advantageous
• Computer Literacy essential