Purpose Statement

To minimise risk and financial losses for both Merchants and the Bank by:

• Investigating and analysing complex financial queries and disputes that cannot be resolved by the call centre .
• Reconciling suspense accounts and to prepare the unpaid exception report for Merchant Collections to collect on returned debit orders.
• Providing excellent client services to the merchant network by defending their case.

Experience

Minimun:

• 1 – 2 years’ experience in a Financial role within a financial / business environment
• Proven experience in financial reconciliations
• Experience in SAP procurement

Ideal:

• 2+ years’ years’ experience in a Financial role within a banking / business environment
• 1 years accounting experience in a banking environment
• Proven experience in financial reconciliations
• Experience in SAP procurement

Qualifications

• A relevant tertiary qualification in Finance or Accounting – Financial Accounting

Qualifications

• Bachelor’s Degree in Finance or Accounting – Financial Accounting

Knowledge

Minimum:

• Card transaction Merchant processes 
• Customer care and service protocol
• Financial management principles

Ideal:

Banking operating systems: 

• Postilion Realtime Framework
• Postilion Office
• MAS
• Standard Bank Links
• Bancs Core

Processes: 

• Lost /Stolen Terminal Stock
• Merchant Admin – Merchant Unpaid Process
• Merchant Administration – Financial Administration Procedure
• Merchant Pricing Policy
• Merchant Fees and Settlement Procedure for Card Services: Merchant Admin

Skills

• Attention to Detail
• Decision making skills
• Numerical Reasoning skills
• Planning, organising and coordination skills
• Problem solving skills

Conditions of Employment

• Clear criminal and credit record