Role Description

• The Analyst is responsible for the production of the reconciliation on a day to day basis in the delivery of the service for Corporate / Retail Clients on behalf of FNZ.
• This means the following key requirements,
• The role holder will be responsible for all aspects of day to day processing, including using the reconciliation tool to work through exceptions ensuring these are investigated, narrated and managed in accordance with the Reconciliations Policy.
• The role holder will be responsible for service delivery to our corporate clients from their core activities, ensuring accuracy, compliance, and achievement of service standards in accordance with clients’ KPIs.

Specific Role Responsibilities

Responsibilities will include, but are not limited to:

Strategy

• Deliver best in class operational services to clients and internal partners.
• Support operational relationships across the Operations business, ensuring collaborative engagement and partnering to achieve the best results and protection for clients and the business.
• Participate as an internal stakeholder and positively support the relationships globally to create a positive, collaborative, and engaged relationship.
• Engage with external stakeholders in relation to service standards

Deliver high quality reconciliation outputs which includes;

• managing data loads and resolving load fails
• manual matching of exceptions
• Initial investigation of exceptions to allocate to the correct business owner
• Manage timely and quality break narration updates
• Liaise with all business areas on break management to ensure the exceptions are resolved promptly
• Complete personal risk management, covering Control Attestation, Risk Event and Breach Reporting, ensure accurate and timely reporting, with focus on quality and prevention.

People

• Maintain training requirements
• Encourage a culture of collaboration, supportive challenge and discussion through openness and ethical decision making.
• Ensure compliance with all mandatory training is completed in a timely fashion.
• Support, implement and manage the FNZ culture, meeting the FNZ conduct standards and focus on collaboration, debate, openness, and engagement for staff.

Experience Required

• Reconciliation/ Financial Accounts experience desired
• Understanding of risk/compliance policies and processes for a financial services business