Job Purpose

• To recover damages from the uninsured third parties following losses suffered by the customers and negotiate the reduction of claims costs.

Responsibilities

• Governance
• Roles at this level are individual contributors operating as junior specialist with operational or administrative processes, selecting the most appropriate approach (from established options) and reacting to changing priorities / circumstances. Process specialist.
• Settlement Negotiation
• Negotiate the best possible settlement with uninsured third parties in the shortest amount of time in accordance with the standard operating procedure
• Payment Management
• Manage and follow-up on payment arrangements made with third parties in accordance with the standard operating procedure. 
• Ensure that upon successful recovery that customer excesses are refunded timeously and in accordance with standard operating procedures.
• Payment method conversions i.e. conversion of cash payers to debit orders
• Customer Management
• Update, inform and notify the customers of the status of the recovery in accordance with standard operating procedure.
• Data collection and analysis
• Determine and decide on the feasibility of the on-going recovery process, after assessment of various factors, in order to reduce all costs related to the recovery.
• Correspondence
• Execute telephonic and written demands for payment of outstanding debt from uninsured third parties in accordance with the standard operating procedure.
• Document Management
• Ensure all relevant data obtained during the course of a recovery including payment arrangements negotiated is captured accurately and timeously in order to ensure a successful outcome.
• Continuous Development
• Ensure up-to-date knowledge of company products, systems and procedures.

Education

• School Grade 12

Experience

• 1-2 years call centre experience within a customer services environment in the Short term insurance industry (Essential); 1-2 years debt collection experience (Essential); Credit control experience (Advantageous).