Job Description

• Ensuring superior customer service delivery
• Management of the Third party and recovery claims with service providers
• Achieving the financial performance indicators

Qualifications

Minimum Qualifications

• Matric
• Must be FAIS compliant
• Computer literate
• Paralegal  minimum qualification and LLB would be an advantage

Experience Required
Insurance :

• 3 years Recovery, Liabilities& Legal experience 
• Co-ordinate  and collate all supporting documentation on IMS for handover to the legal collection firm appointed.
• Analyse the documentation to ensure that the information is current and all recovery information is included.
• Action any incoming correspondence, telephonic enquiries, paid up letters, filing and ad hoc queries from legal collection firm ito the SLA agreed to.
• Maintain the registers (manual and electronic) kept by the department for all collection matters by clearly reflecting the current status of each case.
• Liaise with the relevant attorney firms offices to obtain the necessary documentation required by the legal collection firm supporting SIL’s claim from the Third party.
• Deal with all the queries on a daily basis by liaising with the relevant departments and providers. 
• Escalate those queries that cannot be resolved to management so that a decision can be taken timeously. 
• Maintain high ethical standards, by ensuring timelines are met and that the data provided is accurate.
• Maintain all bank/departmental records and manage the outsource process by adhering to external and internal service level agreements.
• Identify possible recovery and third party claims and allocate where applicable to the agreed panel attorney.
• Regular audits on the performance of the panel attorneys.
• Checks that all matters where the lawyers accepted a settlement is within the agreed Mandate as a agreed to by the SBFC Directors and refer to management if not in line with mandate.

Additional Information

Behavioral Competencies:

• Articulating Information
• Checking Details
• Developing Expertise
• Following Procedures
• Interacting with People
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Providing Insights
• Taking Action
• Team Working
• Upholding Standards

Technical Competencies:

• Client Knowledge
• Client Retention
• Client Servicing
• Client Value Propositions
• Insurance Principles
• Insurance Products & Services