key purpose

• To provide technical support and services to the Equipment services division and other related stakeholders through the installation, maintenance and repair of fountain & coffee equipment in order to meet all quality standards and to achieve customer service excellence. 

Key Duties & Responsibilities    
Key outputs and Accountabilities 

Equipment installation and maintenance 

• Installation and removal of fountain and hot beverage equipment.
• Servicing of fountain and hot beverage machines.
• Repaired and maintained equipment.
• Solved situational problems.
• Customer satisfaction.
• Maintained safety, health and environmental standards.
• Managed own development and performance.
• Tested equipment before final assembly.
• Complete work in line with the requirements of SHEQ systems

Daily activities 

• Customer satisfaction with regards to installations, preventive maintenance & repairs.
• Managing of equipment spare parts and apply solid hand-eye coordination.
• Application of advanced assembling skills.
• Use conceptual skills.
• Understanding of HACCP & Food safety.
• Maintained safety, health and environmental standards.
• Calibration of equipment to meet quality requirements.
• Complete work in line with the requirements of SHEQ systems.
• Maintain an internal locus of control and manage own development and performance. 

Skills, Experience & Education    
Qualifications and Experience

• Matric or N3 (Refrigeration/electrical).
• Registered Trade Test – Refrigeration.
• Minimum requirement: 2 years’ experience in refrigeration/vending/fountain in the field (maintenance and repairs of commercial fridges).
• Valid Code 08 driver’s licence (must currently be driving). Code 10 will be an added advantage.

Other requirements

• Technical Knowledge.
• Must be a South African Citizen.
• Clear Criminal and Credit record.

Key Competencies

• Mechanical Aptitude: The?ability?or level of?understanding?an individual holds when working or using mechanical machinery.  
• Teamwork: The ability to work well in teams comprising members of one’s own work unit or discipline. Including being flexible and can work with a wide variety of different people on different tasks. 
• Customer orientation: Be dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. 
• Problem Solving: Use rigorous logic and methods to solve problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers. 
• Good Communication: The ability to express oneself clearly in conversations and interactions with others and tailors the content of speech to the level and experience of the audience. 
• Planning: The ability to apply planning skills in order to, schedule activities and prioritise resources in the achievement of an objective. 
• Quality: Ability to differentiate between good standards and exceptional standards and maintaining a good levels of work outputs.