Regional Business Line Manager – PSD needed at Epiroc

Your mission as a Regional Business Line Manager

• In this role, your mission is to provide strategic and operational leadership to the Parts & Service Division (PSD), ensuring sustainable profitability, operational excellence, and superior customer value.
• You will take full ownership of the P&L, shape strategic business plans, and guide your team to deliver exceptional service across all operations. Your mission is to build strong customer relationships, reinforce governance structures, and position Epiroc as the partner of choice in the mining industry.
• You will champion safety, advance technical capability, and drive continuous improvement while fostering a diverse, high-performing team that reflects “The Epiroc Way.” As a key leader, you will develop future talent and strengthen collaboration across business lines.

What you’ll do

• Responsible for Profit & Loss and Balance Sheet for PSD operations in the Region.
• Develop business plans, revenue forecasts, budgets, organization structure based on current fleet of capital equipment and expected addition over the next 3 years and manage PSD to achieve desired results.
• Key drivers will be Customer Relationship Management and customer satisfaction.
• Communicate with cross-functional teams and Regional Business Line Managers to deliver output.
• Ensure that all safety related aspects are managed and adhered to in each area and all Epiroc’s facilities of responsibility.
• Oversee technical training and development of PSD team to provide tools and processes for excellent service
• Manage and optimize performance of large service agreements together with a team of site managers.
• Drive and manage local and regional team in a large matrix organization and ensure a team of high-performing and collaborative employees – by recruiting from a diverse pool and following Epiroc’s recruiting practices and developing competencies of the team. Continuously improve gender diversity and employment equity in the region
• Safeguard Epiroc’s future through effective succession planning (grow second line of managers);
• Ensure every team member is contributing in a positive way to the Company goals, and identify continuous improvement opportunities in team setup.
• Work seamlessly with Capital equipment Regional BLMs so as promote Epiroc as a total solution.
• Develop close relationships with all key stakeholders and drive Governance Structure formulated to meet customer at different levels at regular intervals.
• Support the Epiroc Group’s vision by contributing continuously to the Customer – Value and a Customer – Care driven culture
• Safeguard a safe and healthy working environment in your domain including   Workplace, Workshops, Training Centre and Sites where we have Service Agreements. Ensure that “The Epiroc Way” & “Code of Conduct” is followed.
• Re-inventing operational processes in alignment the South African Mining Charter.
• The position requires frequent domestic and occasional overseas travel.

What you’ll bring

• Experience in surface and underground mining equipment with knowledge of products and applications
• A proven record of accomplishment in aftermarket with a strong commercial knowledge.
• Minimum 12+ years’ work experience of which 3-4 years should have been in leadership managing people and delivering results 
• Strong customer focus
• Proven ability to multi-task and work under pressure
• University degree in Engineering (Preferably Mechanical /Electrical) is mandatory. An MBA would be advantageous.

Who you are

• Strong Negotiation skills
• Strong business acumen/ Strategic thinking.
• Good command of oral and written English. A flair for more than one of South Africa’s official languages would be highly advantageous
• Strong understanding of the South African and neighbouring countries mining culture with a verifiable network of industry contacts
• Demonstrates a working knowledge of the legislation governing the South African mining industry as well as the Trade Union culture
• Socially aware and able to work as part of a diverse team
• Proficient in use of MS Office/Outlook/Excel
• A self – motivated individual who is performance driven ·
• Capacity to build good customer and ‘peer’ relationships.
  An outgoing team leader with a practical “hands-on” approach.

Closing Date: 22 December 2025