Main Purpose:

The primary objective of the role is to facilitate the expansion of the Puma commercial fuel business by offering direct on-site and indirect technical support services to B2B customers, as well as Retail and Sales Teams. This entails thoroughly understanding the issues, requirements, and needs of customers and leveraging this insight to devise value-added proposals in collaboration with the sales team. Establishing robust customer relationships, particularly with technical and engineering staff, is crucial. Additionally, the role involves identifying opportunities for new fuel and additive products, introducing them to the market, and supporting the sales and marketing teams in their promotion. Furthermore, the incumbent will contribute to the development of sales support materials such as product datasheets, case studies, customer testimonials, and training materials. Emphasizing a blend of technical expertise and strong sales acumen, this position aims to showcase Puma’s proficiency in fuel quality management and solutions while driving value for customers

Key Responsibilities     

• Support the sales team to identify and develop customer value and cost savings opportunities to develop comprehensive CVP’s (Customer Value Proposition) to build sustainable business.
• Active direct on-site engagement with the key stakeholders at these prospect customers to understand their activity and identify their issues with a view to provide an offer that would add value.
• Assist the sales team to handle and resolve customer enquiries, complaints, queries and if required undertake trouble shooting visits at the customer site, Root Cause Analysis (RCA)
• Support the sales team to undertake technical surveys at customer sites to understand the customer fuel system requirements and current methods of operation.
• Assist the sales team to set-up and manage solution evaluations, including agreed upon evaluation KPI’s, at customer sites and develop a robust business case process on demonstrating the value of our products back to the customer after the evaluation has been completed.

Quality Management    

• Comply and support the Quality Management system in all aspects of the role.
• Adopt and implement the principles of continuous improvement.
• Ensure the awareness of customer requirements (internal & external) are promoted throughout the business.
• Review, monitor and provide feedback on the effectiveness of the fuel quality management system.
• Engage, support and continuously improve communication processes that support the quality management system and provide positive outcomes for the business, customers and key stakeholders.

Work Experience: 

• Preferred Post graduate university / Bachelor degree in Mechanical Engineering, 
• Min 10 years’ experience in fuel quality management.
• Affinity to additives technologies is an advantage

Skills:   

• Deep understanding of the Downstream Oil & Gas Business
• Strong analytical skills
• Be a strong team player
• Work on multiple projects concurrently.
• Strong and hands-on problem solver
• Highly motivated
• Strong work ethics
• Ability to interact with large external clients and vendors as well as key internal stakeholders 
• Strong knowledge of Microsoft Office Suite applications; Presentation tools and programs
• Ability to travel extensively