Education and Experience required:

• Matric / Grade 12 (Bachelor’s degree advantageous)
• At least 5 years’ experience in the services industry with a minimum of 2 years in a regional or multi-unit management role
• Experience in the food industry will be advantageous
• A good understanding of budgeting and profit & loss accounts
• Exposure to industrial relations on a shop floor level
• Proven track record of meeting and exceeding sales targets and operational goals
• Excellent problem-solving and decision-making abilities
• Proficiency in Microsoft Office Suite and other relevant software applications
• Flexibility to travel regularly within the region
• A good working knowledge of HSE

 Key areas of responsibility:

• Authorize monthly wage input documents, new engagements, terminations and pay rate changes
• Develop and implement strategies to drive revenue growth and increase profitability
• Manage Unit/Catering Managers to ensure operational issues relevant to the business are resolved
• Manage units to ensure profitability, sustainability as well as secure future business
• Ensure contractual obligations are met and manage contracts within Service Level Agreements
• Manage and support diverse teams of clients to ensure realisation of strategic goals
• Facilitate training and development of Catering Managers in order to improve service offerings and maintain relevance
• Ensure labour force planning is adequately done and managed in relation to budget
• Ensure unit costs and expenditure, within region, are tightly managed 
• Ensure fixed and other assets are managed and regularly audited
• Manage and exceed client expectations in line with statutory Health, Safety and Environmental policies
• Accurately manage all the financials of each unit with the support of the unit or project Manager
• Attend all relevant meetings with clients and management teams and ensure communication to units
• Regularly meet with the client to ensure success of the contract
• Keep clients up to date in relation to progress made or areas of concerns
• Continuously build the relationship with the client
• Must have the ability to engage with union officials at the highest level
• Stay informed on industry trends and market conditions to inform decision-making and strategic planning.

Additional Considerations:

• Drivers Licence with own vehicle
• This is a highly pressurized environment with long hours

Knowledge, Skills and Competencies:

• Excellent interpersonal and leadership skills
• Sound administration skills
• Ability to adapt to a changing environment and priorities effectively
• Ability to work flexible hours when required
• Excellent customer services skills
• Excellent communication skills
• Presentation skills
• Financial Acumen
• Report writing
• Leadership Skills
• People Management Skills
• Consequence management
• Results orientation
• Driven, self-motivated
• Problem solving skills
• Negotiation Skills