Key Performance Areas:

• Responsible for the cohesive working of resorts
• Accountable for managing, maintaining and upgrading of resorts, in collaboration with other departments
• Identify cost saving and improve supplier and product delivery levels
• Responsible for staff administration and HR/IR matters inclusive of recruitment, training, poor performance counselling, disciplinary and CCMA matters and union negotiation
• Undertake inspections of resort premises, identify needs for resort improvements and take action accordingly
• Responsible for setting up and maintaining 10-year asset replacement plans & budget controlling
• Updating of resort insurance schedules
• Accountable for resort projects
• Accountable for annual budget forecast
• General understanding of systems such as POS and asset registers
• Responsible for outlet operations in conjunction with the National Operations Manager 

Position Requirements:

• A minimum of 5 years’ experience in a role in the Hospitality Industry (preference will be given to candidates with Resort Manager / General Manager of a medium to large resort)
• Tertiary qualification advantageous
• Excellent administrative skills
• Experience in the operational, labour and financial aspects of a resort, and outsourced operators
• Sound understanding of budgeting
• Experience in refurbishment an advantage
• Hotel management and or time share experience and knowledge of Food and Beverage and or Rooms Divisions is a requirement
• Knowledge of spa, retail, adventure activities will be an advantage
• Driver’s license and ability to travel at short notice or without prior notice for long periods
• Based at Head Office in Port Shepstone – no accommodation included
• Ability to work under pressure and meet deadlines
• Above average interpersonal skills including analytical ability and multitasking
• Working knowledge of MS Office, Excel and Pastel
• Excellent communication skills both written and verbal