Description

• We are seeking an experienced and results-driven Regional Manager to oversee general management and daily activities of the homechoice showrooms within the Coastal Region. You’ll need a strong background in retail, exceptional leadership skills, and a strategic mindset to optimize performance across showrooms. This role is crucial in supporting the expansion of our rapidly growing brand, ensuring operational excellence and customer satisfaction.

What you will love doing in this role

Performance Management

• Drive performance to achieve and exceed sales and profitability targets for all stores in the Region
• Leverage data-driven insights to improve store performance, including conversion rates, New Accounts, and Average basket size.
• Develop and implement targeted action plans that address any identified areas of improvement
• Ensure the Region maintains high standards of customer service and brand experience.
• Innovatively manage customer, channel, and promotional offers to ensure NSV is delivered.

Product & Visual Display

• Visual Display Management: Ensure that all stores maintain world-class visual displays that align with brand standards.
• Conduct regular store visits to assess merchandising, stock levels, obsolete stock, and adherence to visual guidelines.
• Personal Stylists Culture: Foster a culture where staff act as personal stylists, assisting customers in creating a home they love through expert product recommendations and styling advice.
• Guideline Implementation: Oversee the consistent implementation of visual merchandising guidelines across all stores, ensuring every location reflects the brand’s aesthetic and quality.
• Performance Metrics: Drive performance improvements through effective visual merchandising strategies that enhance gross profit (GP) and average item value.
• Innovation: Regularly assess and update display techniques to stay ahead of market trends and competitor offerings.

Expansion into new territories

• Experience and knowledge of the trading environment in the respective Region. 
• Assist in identifying potential new store locations and growth opportunities.
• Execute activations within neighboring towns to drive new foot traffic.
• Support new store openings, refurbishments, and store relocations.
• Collaborate with marketing to execute promotional campaigns.

Optimize risk and drive efficiencies

• Mitigate risk associated with cash, stock, OHASA and regulatory requirements in all stores in the Region
• Improve the Goods Returned rate to achieve targets for all stores in the Region
• Effectively manage inventory and stock losses in the Region through loss prevention processes
• Improve fraud detection skills in-store through collaboration with Fraud and Training
• Ensure compliance with POPI legislation

People Management & Leadership

• Improve overall skill levels within the area by ensuring employee development plans are in place to address development needs and career aspirations.
• Accurately identify key talent and ensure appropriate development plans/succession initiatives are in place. Promote staff engagement by ensuring adequate measures are in place to improve staff satisfaction and improve tenure.
• Manage performance in alignment with HR practices, and competently address cases of misconduct at a store level and/or disciplinary hearing stage
• Lead and develop a team of highly motivated and engaged Showroom Managers and staff.

Living the values

• Live and behave in alignment to the company values and promises.
• Drive value-driven behaviour in all stores in the area
• Be receptive to feedback and have the courage to share ideas, feedback and suggestions in the right tone and the right forum

Requirements
What you’ll need to do this role

• Diploma or Degree in Retail management, business management, or similar required.
• Proven experience as a Regional Manager or similar senior leadership role in the (homewares) retail sector.
• Strong leadership abilities with a track record of managing multiple retail locations.
• Strong understanding of e-commerce and omnichannel retail strategies.
• Sales and business acumen, with a deep understanding of retail KPIs and growth strategies.
• Customer-focused mindset with a passion for delivering outstanding shopping experiences.
• Excellent communication and negotiation skills to engage with teams and stakeholders.
• Analytical and problem-solving skills to drive continuous improvement in sales and operations.
• Proficiency in retail management software and data analysis tools.
• Experience in scaling retail operations and supporting company expansion.
• Willingness to travel within the assigned region.
• A valid South African driver’s license

What we love about you

• Ethical and professional self-starter with high energy levels.
• Excellent planning and organizational skills with a customer centric attitude.
• Natural leader with the ability to mentor and inspire.
• Deadline and target driven with great attention to detail.
• Excellent communication and motivational skills with the ability to communicate at all levels.
• Ability to work well under pressure and manage stress effectively.
• Adaptable, flexible with loads of initiative.

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun