Regional Supply Chain Assistant needed at Vector Logistics

Job Purpose

• Support a key customer by identifying cost-saving opportunities and improving supply chain efficiency within the assigned region. Work closely with regional and national teams to drive and measure key initiatives. Manage daily customer administration and service queries, acting as a key point of contact between the customer and internal teams. Provide administrative support to the Account Manager and maintain accurate, up-to-date customer and workflow data through a strong understanding of customer operations.

Key Responsibilities

Procurement:

• Continued review of spend/categories/suppliers – identify opportunities (savings/quality/ Consolidation etc).
• Take ownership of regional office spend (governance & good practice).
• Liaise closely with Regional Finance to verify & seek opportunities – impact bottom line.
• Maintain an active action & benefits plan – status & reporting on weekly basis.
• Consider Regional vs national supply.
• Identify relevant items that can be channelled through Vector (control & revenue).
• Supplier Relationship Management (service levels / quality etc.).

Logistics:

• AM and GM engagements in order to collect, report and resolve regional Logistics queries.
• AM and GM support when running trials and NPD product launch – product availability and allocations.
• Time studies conducted in regional casas to identify time saving opportunities within the logistics sphere.
• Support regional project implementations.

Reporting:

• Maintain an active action & benefits plan.
• Provide weekly status & reporting.
• Monthly stakeholder meetings.
• Compile review packs (standard and non-standard).

Relationship Management:

• Answer daily general enquiries, represent the first point of reference including basic investigation and follow-up.
• Escalate to Account Manager if required. 

Account Administration:

• Implement administration on updated service level agreements.

Project administration:

• Update project plans for new take on projects.
• Setup and attend project meetings.
• Ensure relevant communication flow with regards to individual projects.

Key Account Management:

• Conduct store visits (if required and as agreed per Customer need).
• Participate in weekly operations planning meetings with internal supply planning and logistics.
• Ensure administration and communication internally and externally around changes occurs according to agreed parameters.
• Provide weekly and monthly reports on service levels; activity level reports and monthly
• DSC’s for customers and the Account Managers.
• Provide support on competitive market research activities.

Communication:

• Handle communication in relation to stock and associated issues; engaging with various business functions on a daily basis.
• Communicate requests from the Customer to relevant Vector stakeholders and provide feedback to the Customer.

Key Relationships

Internal:

• Sales teams.
• Broader customer team.
• Regional Managers.
• Commercial Manager.
• Operational Team.
• Planning and Supply chain team.
• Call centre.

External:

• External Customer engagement.
• Suppliers/Vendors.

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Matric.
• Relevant tertiary qualification.
• Valid Code EB drivers’ licence.
• 3 years account or general administration experience preferably in a FMCG sales environment.
• Customer relations experience.
• Supply chain and various roles within the FMCG realm.
• Sales and logistics execution processes with emphasis on 3PL concepts.
• An understanding of multiple key performance indicators, inter-relationship and bottom line sensitivity.

Skills and Competencies

• Excellent communication skills (both written and verbal).
• Excellent analytical skills.
• Knowledge of Logistics practices, Procurement processes.
• Financial and business acumen essential.
• Solutions driven mentality.
• Accuracy, quality and timeliness of standard reporting.
• Accuracy of system pricing.
• Accuracy of charges.
• Compliance with service level agreements.
• Efficacy of customer administration and associated analysis.
• Data integrity and accuracy.
• Customer satisfaction rating.