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Rep II, Consumer Operations Support needed at TransUnion

Job title : Rep II, Consumer Operations Support

Job Location : Gauteng, Johannesburg

Deadline : April 08, 2024

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What You’ll Bring:

  • 1-2 years of experience in an operations environment. Ability to multi-task and prioritize with strong organization skills. Read, understand, and interpret CRS audit trail. Collaborate with team members on projects.  Maintain and secure confidential and sensitive information.

Impact You’ll Make:

  • Analyze and process complex consumer files received from various internal / external business partners with prompt solutions. 
  • Provide ongoing support for fraud processing including: Customer Support and Special Investigations (CSSI) and specialized fraud case management. 
  • Collect and distribute data to law enforcement for cases involving fraud where an investigation has been started. 
  • Answer and respond to incoming calls and written inquiries from consumers and customers providing prompt resolution to escalated inquiries such as: consumer disputes, fraud resolution, and identity theft for (minors/adults). 
  • Analyze consumer contact data and report error trends to management.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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