Repair, Maintenance, and Assessment (RMA) Department Manager – CashMaster, Waltloo needed at Fidelity Services Group
Job title : Repair, Maintenance, and Assessment (RMA) Department Manager – CashMaster, Waltloo
Job Location : Gauteng, Pretoria
Deadline : June 09, 2024
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Minimum Requirements:
- Matric, with the relevant post-matric qualifications.
- A wide range of technical product knowledge is essential.
- Excellent level of competence in Excel, Word, and Outlook.
- Strong oral and written communication skills.
- Ability to work under pressure and meet targets and deadlines.
- Able to work and lead a team effectively in a complicated environment.
- Good analytical and problem-solving ability.
- Ability to liaise professionally with personnel at all levels.
Key Performance Areas: (not totally inclusive)
- Ensure the daily operations within the department.
- Manage, direct, and monitor the performance of the returns and the RMA team.
- Effective liaison, support, and assistance to various departments
- Reporting on a weekly basis or as otherwise required
- Training and mentoring and performance reviewing of staff.
- Oversee the supply of reliable refurbished spares to the Boot Stock department.
- Monitor quality of workmanship with a reduction in repeat calls
- Ensure all SLAs are met – 72-hour turnaround time to supply Operations.
- Monitor all ‘out of workshop’ repairs with suppliers (e.g. Julong, GPT and GVV)
- RMA Stock control min/max levels in dispatch and re-ordering of stock.
- Controlling and planning staff leave.
- Investigate problems occurring in the field and report on findings (dead on arrivals).
- Make sure all transfers happen every day.
- Monitor Key Performance per individual.
- Monthly evaluations on stock consumption
- Ensure compliance with group policies.
- Ensure the performance of preventative maintenance.
- Quality control, reporting, and analysis.
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