What will you do?

• Agile support for New Equipment Business, Service Equipment Business & Modernization Business Sales activities.
• Support customer communication and support for maintenance contracts both in preparation, renewal, and cancellation.
• General administration supports and controls safety and site access documents of site personnel as requested by site managers and ensures that data is collected, delivered, and input.
• Full business support with specific tasks not limited to scheduling plans and updating maintenance plans.
• Take full ownership of customer queries forwarded from the first level and follow up with the field operations team to get a response.
• Support technicians and supervisors in material-related requests (PR creation, check availability, and follow up on delivery).
• Validation of repair sales leads and any missing information with the help of the maintenance team and/or Technical Helpdesk.
• Proactively assist with and explain the tender document content and value to customers.
• Point of contact for customer questions about the tender content, price level, discounts, and scheduling.
• Manage the repair sales funnel and conduct reviews on targets in the sales funnel to make sure we reach our repair business target.

Are you the one?

• 5 years of experience in a similar role with a strong focus on administration tasks.
• A diploma or higher in Business/Finance will be advantageous.
• Ability to handle and meet multiple deadlines and coordinate priorities accordingly.
• Excellent organizational skills – able to perform duties with minimal supervision.
• Strong problem-solving, interpersonal, and relationship-building skills both internally and externally.
• Proficient in Microsoft (Word, Excel, Outlook, Teams) with SAP and CRM experience advantageous.
• Excellent English language skills both spoken and written.

What do we offer?

• Great dynamic team promoting a collaborative environment.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• An engaging job with a position description and clear KPI targets.
• Regular feedback through performance discussions.
• Opportunities for individual development.
• Mentoring and coaching programs.
• Flexibility, trust, and respect.
• Value-based culture, behaviors, and ethics.
• Working for a successful multi-national organization