Research Executive – Customer Experience needed at Ipsos

Job title : Research Executive – Customer Experience

Job Location : Gauteng, Johannesburg

Deadline : June 06, 2024

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KEY RESPONSIBILITIES:

  • Oversees the entire research process from start to finish together with the Senior Research Executive
  • Timing, briefs (project and interviewer / moderator), moderating (in the qualitative team), desk research, screener design, questionnaire / discussion guide design, sampling, analysis plans, tab specs, data processing, report design / templates, data analysis and insights and presentations
  • Ensures research basics and disciplines are implemented and upheld, including logic checks, checklists, task instructions (TIMS), document standards and policies and procedures (P&P)
  • Responsible for overall quality control and all quality control documentation
  • Ensures the process runs according to deadlines and budget together with the Project Manager
  • Attempts initial value add / insights at each stage (development area)
  • Develops basic Solutions knowledge
  • Ensures integration of information from multiple sources where applicable and available
  • Conducts desk research to add value to all reports / presentations and assist the client in understanding the South African market
  • Assists with research design for entire project / process on small pitches

KNOWLEDGE AND SKILLS:
Education

  • School: Matric
  • Professional / Tertiary: A degree / diploma in Marketing, Arts or Business is essential (an Honours degree would be an advantage)

Experience

  • Minimum 2 years’ experience as a Research Executive in a Market Research company. Experience in retail measurement would be an advantage
  • Minimum 2 years’ practical experience and understanding of the research process in order to coordinate a research project from start to finish
  • Understanding of basic methodologies and techniques to provide input into research design

Additional requirements:

  • Excellent command of spoken and written English
  • Exceptional presentation skills
  • Excellent leadership and project management skills
  • Must be able to build and maintain internal and external client relationships
  • Analytical skills / Training skills / Delegation skills
  • Excellent computing skills especially in Microsoft Word, Excel and PowerPoint
  • Proactive with high energy levels

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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