Reservationist (Mpumalanga, Witbank) needed at ANEW Hotels & Resorts

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Job title : Reservationist (Mpumalanga, Witbank)

Job Location : Mpumalanga, Emalahleni

Deadline : November 29, 2024

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Minimum Requirements

  • High school diploma or equivalent.
  • +- 2 Years experience as a reservationist
  • Experience working with OPERA Cloud
  • Excellent verbal and written, telephonic communication skills.
  • Excellent command of English, multilingual proficiency beneficial.
  • Strong organizational skills, time management and attention to detail.
  • Proficiency in computer software, including reservation systems and Microsoft Office.
  • Ability to work accurately in a fast-paced and high-pressure environment.
  • Exceptional customer service skills.
  • Problem-solving abilities.
  • Flexibility to work weekends, holidays, and varied shifts.
  • Needs to show initiative and work independently.
  • Self-disciplined and motivated
  • Team player with a positive attitude

Duties and Responsibilities

  • Handle customer inquiries and reservations via phone, email, and in-person
  • Written communication and correspondence for all inquiries
  • Assist customers in choosing the right services or accommodations based on their needs.
  • Maintain accurate and up-to-date reservation records including but not limited to attaching travel agent vouchers to bookings, maintaining guest profiles etc.
  • Confirm and modify reservations as requested by customers including but not limited to following up, securing guarantees / releasing all bookings made.
  • Provide information about rates, availability, and special packages.
  • Process payments and provide receipts
  • Managing OTA Bookings
  • Balancing inventory
  • Collaborate with other team members to ensure a seamless customer experience.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Maintain a clean and organized work area
  • Carrying out of additional duties as requested
  • Preparing for group bookings such as preparing rooming lists, collecting payments, etc
  • Adhere to company policies and procedures.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • Administrative / Management  jobs

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