Job title : Reservations Agent
Job Location : Western Cape, Cape Town
Deadline : November 03, 2024
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Primary Responsibilities Include:
- Making reservations for the Hotel and preparing rate proposals.
- Ensure accurate records about guests’ bookings, payments, and any additional information that hotel staff might need when interacting with a guest.
- Answer reservations calls in a pleasant and courteous manner, in accordance to LQA standards.
- Up-selling, when appropriate, by informing guests of special packages, or higher room category.
- Assist & maintain an efficient administration system within the department.
- Ensure all quotations are followed up on a regular basis to ensure maximum revenue.
- Ensure the ability to manage small room blocks.
- Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
- Inform other departments and follow up with regards to special instructions / facilities.
- Familiarize yourself and learn each hotel offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.
- Prepare arrival/guest correspondence (check-in) packs for Front Office daily.
- Assist with booking of transfers, and other outlet requests and reservations such as afternoon tea etc.
- Report any rate, system discrepancy to the Reservations Manager and any overbookings.
- Inform the Reservations Manager of any complaints, issues or concerns pertaining to reservations, guests and agents.
- Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.
- Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
- Making sure all internal worksheets are actioned and updated daily, such as the PM sheet, Paygate payments, un-allocated deposits etc.
Requirements
What You Bring:
- Diploma / Degree from a reputable hotel school – advantageous.
- 2 years’ experience in Front Office or Reservations.
- Excellent telephone etiquette and verbal communication skills.
- Strong organisational skills and a high level of attention to detail.
- Strong computer proficiency and email communication skills.
- Ability to work without supervision.
- Customer service skills.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- Hospitality / Hotel / Restaurant jobs
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