About the job

• The main purpose of the Reservation Consultant is to provide a professional service in enhancing the guest experience and maximising revenue flow whilst providing expert travel advice.

Key Responsibilities

• Build relationships and craft experience by booking Singita accommodation and logistics services in the areas within which Singita operate
• Maintain relationships with partner clients Travel Advisors around the world with a particular focus on Africa-based operators who contact Singita
• Mastering multitasking and systems required, such as Springer-Miller, WETU, Travelogic and LeanKit
• Administrative work to create and finalize a booking
• Participate in all product training (including site inspections appropriate to the role)
• Ensuring clients adhere to terms and conditions, make a deposit, and make final payments
• Providing a flawless guest itinerary aligned with Singita’s brand promise and business strategy
• Self-educate on relevant experiences that Travel Advisors may enquire about, e.g., markets, restaurants, flight connections and third-party products in Southern and East Africa
• Foster a culture of collaboration, and with this support of the multi-skilling of staff
• Active participation in and effective communication and support of Singita’s conservation message and purpose

Skills & Experience

• Luxury retail travel industry experience or luxury lodge/hotel experience
• A natural ability to deal with people combined with a strong client focus
• Ability to be extremely resourceful
• Meticulous, accurate and very detail orientated
• Exposure to selling experiences as opposed to itineraries
• Excellent written and verbal communication skills
• A sound geographical knowledge of Africa
• MS Office proficiency essential; other systems an advantage
• Ability to work under pressure, independently as well as part of a team
• A flexible approach to working set shifts
• Curious and passionate about our industry, constantly seeking out new trends