Reservations Outbound Consultant needed at Beekman Group

• We are seeking a dynamic Reservations Outbound Consultant who thrives on building strong member relationships and achieving sales and booking targets. Your consultative sales approach will help members maximise the value of their holiday ownership by driving engagement and guiding them to suitable options within the Beekman Group portfolio.

Key Responsibilities

• Commit to The Beekman Way, working cohesively as a team and going the extra mile to meet member needs.
• Conduct outbound calls, emails, and virtual/face-to-face consultations with members, focusing on those who haven’t recently booked.
• Promote and secure reservations across the portfolio, matching member preferences with available options.
• Achieve and exceed outbound sales and booking targets, conversion rates, and contact percentages as set by the department manager.
• Maintain productivity and quality standards, ensuring accurate booking processes and excellent customer interactions.

Key Competencies & Personal Attributes  

• Matric with 3 years relevant Call Centre experience,  
• Experience working in outbound sales or customer service, preferably in the hospitality or travel industry
• Excellent written and verbal communication skills in English
• Multi-tasking and time-management skills, with the ability to prioritize tasks
• Ability to work under pressure
• The successful candidate will be required to work shifts, including Saturdays.