Residence Butler needed at British High Commission

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British High Commission’s job vacancy, Career and Recruitment

Job title : Residence Butler jobs in Gauteng

Job Location : Gauteng, Pretoria

Deadline : August 19, 2022

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Main purpose of job:

Reporting to Residence Manager, the Butler / Operations Supervisor is responsible for ensuring the the smooth running of the household and the servicing of the principals (High Commissioner & Consul Generals) and their guests.  They will learn the personal preferences of the principals and ensure that the Residence facility and services are delivered in a proactive, discreet, timely, thoughtful and unobtrusive manner. They provide leadership to the housekeepers, security, contract gardeners and any other outsourced staff, ensuring the property and the service provided are of a high standard and cost efficient. They handle external commercial clients and guests and participate in increasing the usage of the Residence to help offset running costs.

Roles and responsibilities:

 Guest Services

  • Welcome guests to the Residence and ensure their comfort, safety and ability to conduct business
  • Ensure there is always someone on duty in the Residence when guests are in-house for formal events. To include organisation of rotas
  • Personally serve principals, guests and clients as appropriate
  • Plan and manage the provision of meals, refreshments for guests and events


  • When requested, liaise with organisers and ensure a comprehensive brief is taken. Interact with Residence Manager on costing; staffing; hiring of suppliers; layout and requirements
  • Ensure the Residence is prepared according to the agreed brief
  • Brief Residence staff and suppliers
  • Provide an event management service as per the event brief


  • Provide guidance in etiquette, protocol, and appropriate housekeeping and service standards
  • Engaging/contracting and overseeing outside contractors, service providers and suppliers. Ensuring the quotations meet the brief, prices are fair and the work is to standard 
  • Supervision of maintenance, repairs and improvement projects
  • Overseeing the housekeeping staff. Guide and lead them to carry out their jobs in a positive, motivated manner.  Coach and address performance issues with the Residence Manager’s support.  Try to achieve a harmonious, happy and hard working team, cross skilled to cover one another
  • Staff training
  • Supervise timekeeping, records, rostering and attendance


  • Supervise the counting of cutlery, crockery, glassware & recording of inventories
  • Quarterly count of linen and table linen
  • Monthly count of cutlery, crockery, glassware
  • Weekly count of cleaning materials and request replacements when at minimum stock levels
  • Complete records and send to the Residence Manager as required
  • Set up a system for issuing & return of Residence equipment and stocks to caterers and third parties
  • Manage shopping, expense control and admin
  • Together with the Residence Manager, keep track of household expenses and costs and submit. Complete expense returns on time
  • Manage the wine cellar keep a stock of suitable wines and beverages and liaise with the Principals and Residence Manager in selecting
  • Prepare & print menus, place name cards

 High Commissioner Personal Service

  • Manage the provision of personal housekeeping services to the High Commissioner and his/her personal guests for non-official weekends and duties  

Pretoria Cover

  • Provide similar services at Pretoria Residence during holidays, absence and large-scale events

Essential qualifications, skills and experience  

  • Business & management training (preferred)
  • Certified qualification in household & property / hospitality and residential service (required)
  • Valid drivers license 
  • Experience as a managing Butler in a diplomatic residence, boutique hotel or private home of similar standing, with excellent references and a track record of expertise in:
  1. Service of high quality food and beverages
  2. Staff supervision
  3. Events management
  4. Maintenance & repairs
  5. Budgeting and cost management
  6. Excellent computer literacy
  7. Light food preparation

Desirable qualifications, skills and experience  

  • Knowledge of wine and food; able to do very basic maintenance such as changing light bulbs, using a drill etc.

Closing Date: 29th, July 2022

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply online

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