Retail Manager Cape Town (Milnertin/Century City) needed at ACDC Dynamics SA

Description

• ACDC Dynamics a leading manufacturer, importer, and distributor of quality products in the electrical, electronics, pumps, and tools industry is looking for an experienced and dynamic Retail Manager. 

Purpose of the Role 

• The Retail Manager plans and directs the day-to-day operations of the Branch.
• Develops strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base.
• Maintain high store standards and conditions and foster a positive environment.
• Ensure customer needs are met, complaints are resolved, and service is quick and efficient.
• Ensure all products and displays are merchandised effectively to maximize sales and profitability.
• Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.

Key performance areas: 

• Manage retail staff, among which includes people working on the floor, and the cashiers 
• Meet financial goals by analysing variances, initiating corrective actions, formulating pricing policies and scheduling expenditures 
• Make sure pricing is correct 
• Work on store displays 
• Attend trade shows in order to identify new services and products 
• Recruit, Coach, counsel, discipline, and train employees 
• Evaluate self-on-the-job performance, as well as other staff 
• Identify market trends that appeal to customers 
• Ensure products are clean and ready to be displayed 
• Approve contracts with store vendors 
• Maintain inventory and ensure items are in stock 
• Ensure promotions are accurate and in tune with company’s standards 
• Utilize computers to record sales figures, for data analysis and forward planning 
• Make sure that health and safety measures are met 
• Maintain health and safety measures and store’s cleanliness 
• Organize and distribute staff schedules 
• Preside over staff meetings 
• Help, drive, motivate, and encourage retail sales staff to achieve sales targets 
• Handle customer complaints, issues and questions 

Requirements

• Minimum 5 years managing a retail store, preference will be given to candidates with electrical knowledge and experience and experience in a similar work environment.
• Qualification in Business Administration, Retail Management or similar will be advantageous
• Experience in Accpacc or similar computer packages will be advantageous

Key Skills and Competencies

• Strong leadership and management style, plan lead and control
• Good Financial acumen
• Excellent organisational skills
• Experience in arranging customer days 
• Knowledge and experience with in-store promotions
• Willing to work on Saturdays/Public holidays