Retail Specialist – ARC Chanel – Tyger Valley needed at The Prestige Cosmetics Group

PURPOSE OF THE ROLE

• Drive sales, motivate, train, and coach the sales team, ensure that standards are maintained, build brand and maintain brand image/awareness.

CHANEL RETAIL SPECIALIST KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Drive achievement of sales targets 
• Event planning identified, arranged and co-ordinated within store to drive sales targets (at least 1 event per month)
• Monitor monthly performance axes split/slow lines and determine suitable actions to address problems
• Achieve a minimum IPT of 2.5

BRAND MANAGEMENT

• Increase brand awareness and image by adhering to grooming and uniform guidelines
• Always maintain counter hygiene according to brand standards
• Merchandising of stock according to merchandising guidelines

STOCK MANAGEMENT & MERCHANDISING

• Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
• Identify and plan supplies and counter tools for counter for the month and ensure orders are placed timeously
• Submit stock management sheets to RDM monthly/weekly
• Identify maintenance issues and snags and ensure these are resolved

RELATIONSHIP MANAGEMENT

• Ensure client experience and customer journey is upheld and reinforced
• Build in-store relationships with all levels of team and store management
• CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
• Drive increased customer data base (attraction of NEW customers)
• Manage in store customer complaints or concerns and provide feedback to RDM’s regarding any customer issues or feedback within 24 hours

ADMINISTRATION

• Submit claim forms for overtime, night work (holidays etc.)
• Counter checklist submitted weekly to RDM
• Submit counter event report including photographs to RDM
• Submit competitor and trade insights including photographs within the mall and store environment

TEAM TRAINING AND COACHING

• Induct new ARC staff members on Chanel
• Identify training needs for team members within ARC on Chanel
• Coach, train and oversee the development of ARC team members on Chanel
• Submit role play and coaching tracking forms monthly to RDM
• Participate in weekly team meetings for on-going communication

COMPETENCIES

• Deciding and Initiating Action
• Leading and Supervising
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• At least 3 years retail and cosmetics experience
• Certificate in Beauty/Make-Up is advantageous