Retail Training and Quality Assurance Lead needed at M-KOPA

Expertise

• We are looking for an accomplished training and quality professional with a Bachelor’s degree in a relevant field and Training and/or Quality Assurance certifications being a valuable plus, plus minimum 2 years in Retail or Customer service environments with demonstrated success in Training or Quality roles.

You will bring:

• Proven experience in retail or customer service environments with demonstrated success in training or quality assurance roles.
• Technical proficiency with advanced skills in CRM systems, Microsoft Office Suite, and Learning Management Systems.
• Communication excellence with outstanding verbal and written abilities and compelling presentation skills for diverse audiences.
• Analytical mindset with strong problem-solving capabilities, exceptional attention to detail, and data interpretation skills.
• Natural coaching and mentoring abilities with proven performance management experience and ability to drive continuous improvement.
• Understanding of retail operations, service center dynamics, and financial services regulatory frameworks.
• Training design expertise with ability to create comprehensive learning experiences across classroom and digital platforms.
• Quality assurance mastery with experience in audit frameworks, compliance monitoring, and performance evaluation systems.

What We Offer

• A mission-driven environment where your training excellence directly supports financial inclusion across South Africa.
• Transformational leadership role with opportunity to build training and quality frameworks from the ground up in a high-growth fintech.
• Direct impact on team capabilities and customer outcomes across our expanding retail network.
• Advanced learning technology access including our proprietary M-KOPA Academy platform for innovative training delivery.
• Competitive compensation and a values-driven culture rooted in innovation, inclusion, and empowerment.
• Professional development opportunities with a diverse, high-performing team committed to learning excellence.
• If you’re ready to transform retail capabilities, drive quality excellence, and build training frameworks that elevate M-KOPA’s customer experience in South Africa—we’d love to hear from you.